Comments on: Apple Service Rating Harms Customer Service http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service an unfortunately-named geek living Down Under Sat, 22 Nov 2008 12:10:43 +0000 http://wordpress.org/?v=2.6.1 By: Streetwise Will Throw Away Your Mac’s Serial Number at Yes, I’m Canadian http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-82645 Streetwise Will Throw Away Your Mac’s Serial Number at Yes, I’m Canadian Thu, 20 Mar 2008 00:18:03 +0000 http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-82645 [...] I have previously written about Streetwise, an Apple Authorised Service Centre, and its policy of holding onto computers while they wait days for replacement parts to arrive so that they can maintain a high Apple Service Rating. [...] [...] I have previously written about Streetwise, an Apple Authorised Service Centre, and its policy of holding onto computers while they wait days for replacement parts to arrive so that they can maintain a high Apple Service Rating. [...]

]]> By: simon http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-75359 simon Sat, 26 Jan 2008 09:26:42 +0000 http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-75359 I'm waiting. It's tough - I've got what appear to be grey smudges under the surface of my MBP's LCD and I'm reluctant to take it in for service because, like most Mac users, I don't want to be without my computer for days/weeks. What happened, Kevin? S I’m waiting. It’s tough - I’ve got what appear to be grey smudges under the surface of my MBP’s LCD and I’m reluctant to take it in for service because, like most Mac users, I don’t want to be without my computer for days/weeks.

What happened, Kevin?

S

]]> By: Lisa http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-65602 Lisa Sat, 17 Nov 2007 14:21:36 +0000 http://www.kevinyank.com/blog/archives/streetwises-service-rating-harms-customer-service#comment-65602 Ooooh I can't wait for the follow up post to this one :) Ooooh I can’t wait for the follow up post to this one :)

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