Yes, I’m Canadian

Over the past week, I have decided once and for all to keep my computer out of the hands of Streetwise, a popular Apple retailer here in Melbourne.
I have previously written about Streetwise, an Apple Authorised Service Centre, and its policy of holding onto computers while they wait days for replacement parts to arrive so […]

For those who’ve asked, here’s an update on the situation with Streetwise and the Apple Service Rating that I wrote about in my last post.
Streetwise replied almost immediately to my email complaint:

Hi Kevin,
I’m not sure why the technician on Saturday would have told you that - perhaps there was some sort of misunderstanding.
I do apologise […]

Streetwise is my local Apple retailer. It’s where I bought my MacBook laptop and my Epson printer, and it’s where I was planning to buy a lot of other computery things in the near future.
Unfortunately, my MacBook is in need of a little in-warranty TLC (a crack has a developed in the casing, a common […]

My copy of the newly-released Mac OS X Leopard arrived on my desk on launch day before I even got to work. I resisted installing it until I could update my system back-up that night, but at this point I’ve been using the new operating system for a full 48 hours. Aside from a couple […]

Though it has been a long time since I received anything truly worthwhile from them, I have somehow managed to remain subscribed to the Web Development Zone newsletter of TechRepublic.com. Its content has remained consistently unremarkable for at least the past year, which, I suppose, is why it has failed to attract enough attention for […]

All I’m going to say is this: Nurses who give out test results over the phone should make sure not to mix up the names of common ailments with those of dangerous sexually transmitted diseases.

“DID NOT DEPART”, read the stamp on my arrival card as I handed it to the customs officer and stepped out into the cool Sydney night. This was not Spain. It was not even London. I had spent ten hours in transit with nothing to show for it but a free meal.
British Airways failed to […]

The difference between Australia and the United States can be concisely stated by citing the espresso menu at The Coffee People, Portland Airport, Oregon:
Espresso Drinks:

Mindsweeper™
Black Tiger Mocha
Slammahamma™

I’m a big fan of Barenaked Ladies. Not only do they make music I dig, but they’ve got an enlightened approach to user rights, and there is a geeky vein through all of the work they do (I refer you to their blog and podcast).
But with the pending release of their new album, Barenaked Ladies […]