A week later I got a call saying the replacement keyboard was in and if I didn’t pick it up by noon tomorrow it would be sent back.

WTF! I know this store quite well. Been dealing there for years and years. They would not have done this to any customer. They would have given me a replacement off the shelf if they could have. This is Apple’s draconian service policy at work. Apple must think a lot of independent service centers are ripping them off. Either that or the costs must be reduced because the profit margin and the stock price are more important than customer satisfaction.