Comments on: Apple Service Rating Update http://www.kevinyank.com/blog/archives/apple-service-rating-update an unfortunately-named geek living Down Under Thu, 29 Jul 2010 22:18:40 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Al http://www.kevinyank.com/blog/archives/apple-service-rating-update/comment-page-1#comment-76254 Al Sun, 03 Feb 2008 15:31:36 +0000 http://www.kevinyank.com/blog/archives/apple-service-rating-update#comment-76254 I had a similar experience with another Canadian service center in Calgary. A DOA keyboard had to be ordered as a replacement part, even though they had identical keyboards on the shelf, for sale, in the store section, 5 feet away. A week later I got a call saying the replacement keyboard was in and if I didn't pick it up by noon tomorrow it would be sent back. WTF! I know this store quite well. Been dealing there for years and years. They would not have done this to any customer. They would have given me a replacement off the shelf if they could have. This is Apple's draconian service policy at work. Apple must think a lot of independent service centers are ripping them off. Either that or the costs must be reduced because the profit margin and the stock price are more important than customer satisfaction. I had a similar experience with another Canadian service center in Calgary. A DOA keyboard had to be ordered as a replacement part, even though they had identical keyboards on the shelf, for sale, in the store section, 5 feet away.

A week later I got a call saying the replacement keyboard was in and if I didn’t pick it up by noon tomorrow it would be sent back.

WTF! I know this store quite well. Been dealing there for years and years. They would not have done this to any customer. They would have given me a replacement off the shelf if they could have. This is Apple’s draconian service policy at work. Apple must think a lot of independent service centers are ripping them off. Either that or the costs must be reduced because the profit margin and the stock price are more important than customer satisfaction.

]]> By: Apple Service Rating Harms Customer Service at Yes, I’m Canadian http://www.kevinyank.com/blog/archives/apple-service-rating-update/comment-page-1#comment-76180 Apple Service Rating Harms Customer Service at Yes, I’m Canadian Sun, 03 Feb 2008 01:18:15 +0000 http://www.kevinyank.com/blog/archives/apple-service-rating-update#comment-76180 [...] Register « Workaround: Mac OS X Leopard Docked Folder Icon Madness Apple Service Rating Update » [...] [...] Register « Workaround: Mac OS X Leopard Docked Folder Icon Madness Apple Service Rating Update » [...]

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